Contact support
Email us with a short description of the issue, device and operating-system version, and Quadrantist app version. Never send your password, authentication tokens, or sensitive task and calendar content.
[email protected]Quick help
Tasks are not syncing
Confirm you are signed into the same account, reconnect to the internet, then use the app’s manual sync action. Keep the app open until sync completes.
Reminders do not appear
Check that the task has a due date and notifications are allowed in System Settings. Quiet hours and Focus modes may delay presentation.
Apple Calendar is unavailable
Open System Settings → Privacy & Security → Calendars and allow Quadrantist. Access remains optional and can be revoked.
Widget looks out of date
Open Quadrantist and allow synchronization to finish. Remove and add the widget again if macOS shows an older snapshot.
Account and sign-in
I cannot sign in
Confirm that you are online and your email address has been verified. Use password reset if needed. Temporary server or network interruptions may also prevent authentication.
What happens when I sign out?
Quadrantist first protects pending offline changes. Account-scoped local data, scheduled notifications and credentials are then removed from that device. Synchronized data remains available when you sign in again.
How do I delete my account?
Open Quadrantist → Settings → Account → Delete Account and follow the confirmation steps. This removes server and local account data and attempts to revoke connected Google access. It cannot be undone.
Quadrantist Pro
Basic includes the Matrix, task management, projects, tags, recurrence, reminders, synchronization and widgets. Pro adds Calendar, Focus, Pomodoro and focus analytics.
How do I restore a subscription?
Sign into the Quadrantist account originally used for the subscription, open the Pro screen and select Restore Purchases. Confirm the Mac uses the Apple Account that made the purchase.
How do I manage or cancel Pro?
Open the App Store, select your account, then Account Settings → Manage beside Subscriptions. Cancellation stops renewal; Pro remains available through the paid period.
What happens when Pro expires?
New use of Calendar, Focus, Pomodoro and focus analytics is locked. Tasks and recorded focus history are retained, and existing history remains readable.
Billing, trial eligibility, prices, renewals and refunds are managed by Apple under the terms shown in the App Store purchase sheet.
Calendar and permissions
Calendar access is optional and requested only when you use the feature. Denying access does not prevent task creation or offline planning.
- Apple Calendar: data and EventKit references stay on your Apple device.
- Google Calendar: connection uses a separate consent flow. You select calendars explicitly and can disconnect at any time.
- Calendar events remain separate from tasks. A link is created only when you explicitly create a task time block.
Offline use and synchronization
You can capture and edit tasks without a network connection. Changes are stored locally and synchronized after connectivity returns. Avoid signing out while offline edits are pending unless you intend to discard them.